Retail Ordering & Shipping Policies

Retail items may be ordered online using our secure shopping cart. We accept Visa, MasterCard, Discover, PayPal, checks and money orders.

Order cancellation & changes: Orders can only be cancelled within 24 hours of when you place them. Once we have started processing your order, we cannot cancel it. Please see our retail return policy for product returns. If you want us to add items to your order, please understand that it will delay your order.

Q: How can I contact you?
A: The best, fastest and preferred way to contact us is by email: webmaster@foryournose.com. We always do our best to answer emails promptly. We do not give out our phone number because this is a home-based business, and the safety & privacy of our family is very important. You're also welcome to send us snail mail to A Novel Idea Company, 80 Union Street, Bedford, OH 44146 (although this is the slowest way to contact us, or to submit your order).

Payment Methods

FOR FASTEST SERVICE, PLEASE PAY WITH A CREDIT CARD ONLINE.

Orders paid by credit card are NOT usually charged immediately. Your credit card will be authorized when you place your order, but your account won't actually be charged until your order is ready to be shipped. Bulk orders are an exception - we may put through a partial charge right away for large, bulk, or wholesale orders.

Another good reason to pay online with your credit card: In the event that our shopping cart estimates your shipping & handling cost a bit too high, we will usually only charge you for actual shipping and handling costs. In this case, we will include a note on your invoice that says "lower than estimated". Sorry, but we are not able to offer this courtesy for orders paid by PayPal or by mail.

Orders paid by PayPal: Funds from PayPal orders will be transferred from your account IMMEDIATELY, even though your order may not be processed immediately. Regular order processing times still apply. PayPal orders will need to be shipped to a CONFIRMED address. If you have any questions about how to confirm your address with PayPal, please visit the PayPal web site or email us for more information.

Orders paid by check will be held and we will not start processing them until after the check clears at the bank. This will add 4 weeks or more to order processing time (in addition to the time it normally takes us to process your order). We do not go to the post office every day, nor do we go to the bank every day to deposit checks. This is THE SLOWEST way to order, so you must be patient. There is a $25 charge for returned/NSF checks, and checks will not be accepted as payment for future orders. FOR FASTER SERVICE, PLEASE PAY BY MONEY ORDER. FOR FASTEST SERVICE, PLEASE PAY WITH A CREDIT CARD ONLINE.

MAIL ORDERS: If you do not want to use your credit card online, please use our shopping cart to calculate your total with shipping, then select the "print to order by fax or mail" option. Do not email your credit card information to us or any other online vendor. This is NOT secure!

We DO NOT encourage orders by phone. We do not have employees, and we just aren't available to answer phone calls. We are an internet-based business, and we ask that you place your order online or by mail.

If you have a question about your order, please EMAIL us. If you call us with a question and we have your email address, we will usually reply by email.

Shipping Methods & Times

Please see our home page for estimated order processing times. Mail orders WILL TAKE LONGER. We ask that you be patient as we make all our handcrafted items in small batches, and almost everything is made fresh when you order.

We use USPS and UPS for shipping.

USPS Priority Mail - Less expensive for lighter shipments, includes delivery confirmation at no extra charge. Tracking is NOT available.

UPS - Less expensive for heavier shipments, includes package tracking at no extra charge. All orders over $200 will be shipped via UPS, regardless of the shipping method you select upon checkout. This allows us to insure your shipment.

UPS shipping note: You will be given the option of "residential" or "commercial" delivery if you choose to have your order shipped via UPS. Please be sure to select the correct one. If you select UPS Commercial shipping but you do not give a company name with your order, or if UPS considers your shipping address to be residential rather than commercial, we will charge you for residential shipping. We also reserve the right to charge you the extra fee (even after you have received your order) for residential delivery if we find that your order was shipped to a residential address and we only charged you for commercial delivery.

SIGNATURE CONFIRMATION - We are now offering optional Signature Confirmation of delivery with most orders (not available with APO orders). There is a small fee for this service, but it helps us to ensure that your order is delivered to you. This is an optional service, and it will increase your shipping costs a bit. Please understand, however, that we will not be responsible for replacing lost, stolen, or misdirected packages if you do not select signature confirmation of delivery.

If you want signature confirmation for your order and you are paying by check, money order or PayPal, you will need to add the following to your total:

Priority Mail, add $1.30
UPS, add $2.00

PayPal shipping: If you pay with PayPal, you will be charged the amount shown in our shopping cart. We do not refund shipping if our shopping cart estimates higher than actual shipping. See UPS shipping note (above) for an exception -- selecting the correct UPS shipping option. We reserve the right to make exceptions to this policy at any time, especially if there is a significant difference in estimated and actual shipping cost.

PLEASE DOUBLE CHECK THE ACCURACY OF YOUR SHIPPING ADDRESS. WE WILL NOT BE RESPONSIBLE FOR LOST OR MISDIRECTED PACKAGES DUE TO INCORRECT ADDRESSES. IF WE HAVE A QUESTION ABOUT YOUR ADDRESS, WE WILL CONTACT YOU BY EMAIL & WE WILL HOLD YOUR ORDER UNTIL WE GET YOUR RESPONSE.

International Orders
Due to problems with the reliability of international shipping, we can no longer ship worldwide. However, we will still ship to Canada at this time. However, we cannot offer signature confirmation or other delivery securities for international orders, and we will not be responsible for replacing or refunding lost orders. International orders are at your own risk.

Miscellaneous Information

Custom labeling is not available with our retail products. The exception would be prearranged bulk orders for special events like bridal showers, conferences, etc. Please contact us for details & pricing.

Braille labeling is available for retail orders only; it is not suitable for wholesale orders or products that will be resold, due to FDA labeling requirements (the Braille labels will obscure required ingredient labeling information).

Rush Orders - Although we always strive to process all orders as quickly as possible, there may be times that you need us to process your order extra fast. In this case, we may contact you to make special arrangements, and we will let you know what the additional fee will be for processing your order as a "rush order". Please understand that we are not always able to guarantee a specific "rush order" turnaround, especially during our busy times.

We reserve the right to make changes to our pricing, payment and shipping policies at any time, without notice.